Lead Front Desk & Patient Experience Specialist

Providence; Anchorage (AK); On-site; USD 42,000 - 66,000; Full time

Job summary

Providence is seeking a Lead Senior Patient Services Specialist to oversee front desk operations and support daily patient services. You will mentor Patient Service Specialists, ensure coverage of shifts, and act as a department resource in the absence of management.

The role emphasizes compassionate patient experiences and a reliable front-desk presence. As a functional expert in patient experience, you will identify workflow improvements and model best practices to deliver the utmost care and

Qualifications

• Four (4) years in Healthcare Front Office/Administration Employment.

Responsibilities

• Lead responsibilities include overseeing daily front desk operations when needed.
• Act as a department resource and role model for peers in front desk operations and patient experience.
• Greet and assist patients, visitors, and caregivers with compassionate, customer-focused service.

Education

High School Diploma or GED

Job description

Providence is seeking a Lead Senior Patient Services Specialist to oversee front desk operations and support daily patient services. You will mentor Patient Service Specialists, ensure coverage of shifts, and act as a department resource in the absence of management.

The role emphasizes compassionate patient experiences and a reliable front-desk presence. As a functional expert in patient experience, you will identify workflow improvements and model best practices to deliver the utmost care and