Lead Front Desk & Patient Experience Specialist

Providence Alaska; Alaska; On-site; USD 33,000 - 50,000; Full time

Job summary

Providence Alaska is seeking a Lead Senior Patient Services Specialist to oversee front desk operations, mentor patients service staff, and help ensure daily shifts are filled. The role acts as a department resource in the absence of management and promotes a patient-first experience.

You will identify workflow improvements, greet patients with compassion, and support staff to deliver the ‘Ease My Way’ experience across encounters.

Qualifications

• Four years in Healthcare Front Office/Administration.
• Preferred HS Diploma or GED.

Responsibilities

• Oversee daily front desk operations and scheduling as needed.
• Serve as a role model and resource for peers in front desk tasks.
• Identify trends and opportunities for process improvement.
• Greet patients, visitors and caregivers with compassion to ensure a superior experience.

Skills

Front desk operations

Team leadership

Patient experience

Education

High School Diploma or GED

Job description

Providence Alaska is seeking a Lead Senior Patient Services Specialist to oversee front desk operations, mentor patients service staff, and help ensure daily shifts are filled. The role acts as a department resource in the absence of management and promotes a patient-first experience.

You will identify workflow improvements, greet patients with compassion, and support staff to deliver the ‘Ease My Way’ experience across encounters.