Front Desk Lead — Patient Experience Champion

Agence PROvidence; Anchorage (AK); On-site; USD 33,000 - 50,000; Full time

Job summary

Providence Jobs in Anchorage, AK is seeking a Lead Senior Patient Services Specialist to oversee front desk operations and support daily patient experiences with compassion. The role acts as a resource and mentor for peers, ensuring smooth shifts and consistency across the department.

This position emphasizes a customer-focused culture, adherence to processes, and collaboration with the Providence Clinical Network across multiple sites.

Qualifications

• Four (4) years in Healthcare Front Office/Administration Employment.

Responsibilities

• Lead daily front desk operations and ensure shifts are filled.
• Serve as department resource in the absence of the department Manager/Supervisor.
• Act as a role model and resource for peers in front desk operations and patient experience functions.

Education

High School Diploma or GED

Job description

Providence Jobs in Anchorage, AK is seeking a Lead Senior Patient Services Specialist to oversee front desk operations and support daily patient experiences with compassion. The role acts as a resource and mentor for peers, ensuring smooth shifts and consistency across the department.

This position emphasizes a customer-focused culture, adherence to processes, and collaboration with the Providence Clinical Network across multiple sites.