Lead Patient Services Specialist

Providence; Anchorage (AK); On-site; USD 42,000 - 66,000; Full time

Job summary

Providence is seeking a Lead Senior Patient Services Specialist to oversee front desk operations and support daily patient services. You will mentor Patient Service Specialists, ensure coverage of shifts, and act as a department resource in the absence of management.

The role emphasizes compassionate patient experiences and a reliable front-desk presence. As a functional expert in patient experience, you will identify workflow improvements and model best practices to deliver the utmost care and

Qualifications

• Four (4) years in Healthcare Front Office/Administration Employment.

Responsibilities

• Lead responsibilities include overseeing daily front desk operations when needed.
• Act as a department resource and role model for peers in front desk operations and patient experience.
• Greet and assist patients, visitors, and caregivers with compassionate, customer-focused service.

Education

High School Diploma or GED

Job description

Under the direction of the Supervisor/Manager/Director, the Lead Senior Patient Services Specialist has full understanding and successful performance of all front desk operations and functions. Lead responsibilities include successful ability of all Patient Service Specialist and Senior Patient Service Specialist with oversight of daily operations when needed and assisting to ensure daily shifts are filled. This role may function as a department resource in the absence of department Manager/Supervisor. The role does not hire, fire, discipline, promote, demote, transfer or appraise performance. In addition, the Lead Senior Patient Services Specialist acts as a role model and resource for their peers in all aspects of the front desk operations and patient experience functions. They serve as a functional expert in the department, identifying trends and areas to be reviewed for process improvement. The Lead Senior Patient Services Specialist greets and serves patients, visitors, and caregivers with the highest level of compassion and customer-focused intent so that an exceptional 'Ease My Way' experience is provided at every encounter.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Physician Service Organization and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Four (4) years in Healthcare Front Office/Administration Employment.

Preferred Qualifications

• H.S. Diploma or GED

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.