Patient Experience Specialist (Front Desk)

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 28,000 - 42,000; Full time

Job summary

Providence Alaska Medical Center in Anchorage is seeking a Patient Services Specialist to be the first point of contact for patients or visitors in person or by phone. This role helps maintain patient satisfaction by delivering exceptional customer service.

Providence caregivers are valued and supported in a culture of patient-focused, whole-person care. Your voice matters here as we empower the team to provide the best care, with benefits and stability from a long-standing health system.

Qualifications

• 1 year of customer service experience or completion of Providence internship.
• Experience with medical terminology and EMR/billing systems is a plus.

Responsibilities

• Serve as the first point of contact for patients or visitors in person or by phone.
• Contribute to high patient satisfaction by delivering exceptional customer service.

Skills

Customer service

Phone etiquette

Interpersonal skills

Education

Providence internship

Tools

Electronic medical records

Billing systems

Medical terminology

Job description

Providence Alaska Medical Center in Anchorage is seeking a Patient Services Specialist to be the first point of contact for patients or visitors in person or by phone. This role helps maintain patient satisfaction by delivering exceptional customer service.

Providence caregivers are valued and supported in a culture of patient-focused, whole-person care. Your voice matters here as we empower the team to provide the best care, with benefits and stability from a long-standing health system.