Lead Front Desk Agent

mymvw; South Lake Tahoe (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401K

Travel discounts

Credit Union

Tuition reimbursement

Counseling

Growth opportunities

Free parking

Department celebrations

Appreciation week

Recognition programs

Uniform/shoe stipend

Local discounts

Job summary

Marriott Vacations Worldwide is seeking a Lead Guest Services Associate to welcome Owners and guests, explain amenities, and coordinate services to create memorable stays. You will assist in checking guests into villas, answer inquiries, and collaborate with departments to resolve issues.

The role requires flexibility for weekends and holidays and offers competitive pay plus a comprehensive benefits package. Growth opportunities and a strong team environment are emphasized.

Qualifications

• Customer service experience or strong interpersonal skills
• Ability to work weekends and holidays
• Strong communication and teamwork

Responsibilities

• Check guests into villas and explain amenities.
• Respond to questions and coordinate with other departments to resolve issues.
• Assist in training new associates and support daily duties.

Job description

Hourly Rate: $25.25

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $25.25

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat, uniforms and work shoe stipend provided
• Discounts on local food, fitness, recreation

As a Lead Guest Services Associate, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.

• Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Lead Guest Services Associate at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.