Lead Front Desk Agent

Hyatt Vacation Club at The Welk; Escondido (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Benefit Eligibility varies

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly recognition programs

Work shoes stipend

Job summary

Hyatt Vacation Club leads the industry in creating memorable vacation experiences for Owners and guests. As a Lead Guest Services Associate, you will welcome, assist, and guide guests through villa check-ins, local amenities, and events while coordinating with various departments to resolve issues and ensure exceptional service.

You will also explain room features, handle inquiries, and support training of new team members in a friendly, inclusive environment.

Qualifications

• Experience in guest services or hospitality environments.
• Strong verbal and written communication.
• Ability to work in a fast-paced, guest-focused setting.

Responsibilities

• Check Guests into villas and review amenities and local activities.
• Respond to questions and coordinate with other departments to resolve issues.
• Explain room features and guide guests to key services.
• Follow up on requests to ensure satisfaction.
• Answer calls and route to the appropriate department.
• Prioritize and resolve outstanding issues from the previous day.
• Assist management with training new associates.

Skills

Guest Services

Communication

Teamwork

Job description

Hourly Rate: $25.50

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a LeadGuest Services Associate at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Stipend for work shoes

As a LeadGuest Services Associate, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.

• Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a LeadGuest Services Associate at HVC:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online