Front Desk Agent

mymvw; Myrtle Beach (SC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision

Travel Discounts

401K Opportunities

Tuition Reimbursement

Counseling & Family Support

Growth Opportunities

On-site Parking

Discounts at F&B outlets

Shoe Credit

Job summary

Marriott Vacations Worldwide in Myrtle Beach, SC seeks a friendly Guest Services Agent to welcome Owners and guests, check them into villas, and explain local amenities and activities.

You will respond to questions, coordinate with other departments to resolve issues, assist with bellman duties when needed, and help maintain a high level of guest satisfaction. Shift work includes 1st/2nd/3rd and weekends.

Qualifications

• Experience in guest-facing service roles preferred.
• Ability to listen and respond to guest requests effectively.
• Strong communication and teamwork skills.

Responsibilities

• Check Owners/guests into villas and explain amenities and local activities.
• Respond to questions and route issues to appropriate departments.
• Identify room features and assist with luggage or bellman duties when needed.

Skills

Guest Services

Customer Service

Communication

Job description

Hourly Rate: $20.15

Shift: 1st/2nd, 3rd Shift

Weekends and Holidays Required

Driver's License: No

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site parking

• Complimentary soft drinks

• Discount at all on-site Food & Beverage outlets

• Work shoe credit through Shoes for Crews twice a year

• Hats, sunscreen, t-shirts, and company branded lightweight jackets are provided for outdoor roles, as needed

• SPF rated shirts

• Monthly team building department event (lunch, breakfast, etc.)

• Quarterly celebrations, holiday lunches, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

• Annual participation in community service events

• Paid on-the-job training

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.