Front Desk Agent

mymvw; Princeville (IL); On-site; USD 39,000 - 55,000; Part time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision

Travel discounts

Tuition Reimbursement

Free daily associate meal

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to enhance guests' vacation experiences. You will check in guests, respond to inquiries, and ensure satisfaction throughout their stay.

The role requires availability for various shifts, including weekends and holidays. A focus on customer service, professionalism, and teamwork is paramount. Enjoy a supportive work environment with competitive pay and great benefits.

Qualifications

• Available to work various shifts, holidays, and weekends.
• Ability to lift and carry items up to 25lbs without assistance.
• Customer service experience is preferred.

Responsibilities

• Check Owners/guests into their villas for their stay.
• Respond positively to guests' questions, concerns, and requests.
• Identify and explain room features to guests.

Skills

Customer service

Communication

Problem-solving

Job description

Hourly Rate: $34.18

Hourly Wage: $34.18

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free daily associate meal
• AAA Four Diamond Resort
• Complimentary breakroom amenities & soft drinks
• Bi-monthly and quarterly celebrations and awards
• Company branded attire for outdoor associates
• Complimentary work shoes
• Discounts to onsite food outlets
• Quarterly team luncheon celebrations and awards
• Community service opportunities
• Sustainability awards - Audubon Green Lodging

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.