Front Desk Agent

mymvw; South Lake Tahoe (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Tuition Reimbursement

Travel discounts

Free parking

Company branded winter coat

Job summary

Marriott Vacations Worldwide is hiring a full-time Guest Services Agent in South Lake Tahoe. You will provide exceptional customer service to our owners and guests, ensuring they have memorable vacation experiences. Responsibilities include check-ins, addressing guest needs, and working collaboratively with your team.

This role demands availability for various shifts, including weekends and holidays. Marriott Vacations offers competitive pay and a range of benefits including medical, dental, and

Qualifications

• Available to work various shifts, holidays, and weekends.
• Ability to perform bending, twisting, and standing for extended periods.
• Lift/carry/push/pull items up to 25lbs.

Responsibilities

• Check guests into their villas and provide property information.
• Respond positively to guests' requests and concerns.
• Follow up to ensure guest satisfaction.
• Answer phone calls and direct them appropriately.
• Assist with bellman and runner duties as needed.

Skills

Customer service

Problem-solving

Communication

Teamwork

Job description

Hourly Rate: $23.00

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $23.00

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat, uniforms and work shoe stipend provided
• Discounts on local food, fitness, recreation

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.