Front Desk Agent

mymvw; Palm Beach Shores (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Professional Counseling & Family Suppo

Growth and Development Opportunities

On-site parking

Discount at all on-site Food & Be​

Shoes for Crews / work shoe credit

Company branded coat/jacket

Hats, sunscreen, and t-shirts provided

Bi-annual team building events

Quarterly celebrations & Associate of​

Guest Satisfaction Survey awards

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to check guests into villas, review amenities and local activities, and ensure smooth stays. You will listen to guest questions and coordinate with other departments to resolve issues and enhance the guest experience.

The role involves explaining room features, handling requests, answering calls, and possibly assisting with bellman duties depending on location. A friendly, professional demeanor and teamwork are essential.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Job description

Hourly Rate: $20.15

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site parking

• Discount at all on-site Food & Beverage outlets

• Work shoe credit through Shoes for Crews twice a year

• Company branded coat/jacket for outdoor and travel roles

• Hats, sunscreen, and t-shirts are provided for outdoor roles, as needed

• Bi-annual team building events

• Quarterly celebrations, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.