Front Desk Agent

mymvw; Virginia (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

On Site Free Parking

Monthly cell phone discounts

Job summary

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent to welcome Owners and guests, check them into villas, and provide information about amenities and local activities. You will respond to questions, coordinate with other departments, and ensure guest satisfaction throughout their stay.

You will explain room features, manage phone inquiries, and assist with bellman duties as needed. This role emphasizes professional interaction, teamwork, and adherence to company standards.

Qualifications

• Available to work various shifts, holidays, and weekends.
• Lift/carry/push/pull items up to 25 lbs.
• Position may require background and drug screening.

Responsibilities

• Check Owners/guests into villas and review amenities, services, hours, and local activities.
• Answer questions and route requests to other departments to resolve issues.
• Explain room features to guests and follow up to ensure satisfaction.
• Answer telephone calls and route to proper department; assist with bellman duties as needed.
• Welcome guests, interact professionally, and contribute to team goals.

Job description

Hourly Rate: $17.25

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Complimentary work shoes provided 2x per year

• Complimentary soft drinks

• Associate of the month program

• Quarterly team outings

• On Site Free Parking

• Monthly cell phone discounts

• Fitness center discounts

• Meal subscription plan discounts

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.