Lead Front Desk Agent

mymvw; Koloa (HI); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth opportunities

Job summary

Marriott Vacations Worldwide (MVW) is seeking a Lead Guest Services Associate to assist guests and Owners with villa check-ins, describe amenities, and connect with departments to ensure resolutions. The role focuses on delivering memorable vacation experiences in a supportive team environment.

The position emphasizes guest satisfaction, professional interaction, and adherence to MVW standards, with opportunities for growth and participating in on-site perks and benefits.

Qualifications

• Hospitality or guest services experience preferred.
• Ability to communicate clearly with guests and colleagues.
• Experience coordinating with multiple departments to resolve issues.

Responsibilities

• Check guests into villas and review amenities, hours, and local activities.
• Listen actively to guest questions and coordinate with other departments to resolve issues.
• Explain room features and ensure guest requests are satisfied.
• Answer calls and route them to the appropriate department.
• Ensure outstanding requests from the previous day are resolved.

Skills

Guest services

Customer service

Communication

Teamwork

Problem solving

Job description

Hourly Rate: $35.71

Hourly Wage: $35.71

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site employee parking

• Complimentary soft drinks, coffee and tea

• Company branded attire for outdoor associates

• Complimentary work shoes

• Quarterly team luncheon celebrations and awards

• Discounts to onsite food outlets

• Discounted theme park tickets and rental cars

• Community service opportunities

• Sustainability awards - Audubon Green Lodging

As a Lead Guest Services Associate, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.

• Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Lead Guest Services Associate at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.