Front Desk Agent

mymvw; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Medical Benefits

Dental Coverage

Vision Coverage

401K

Travel Discounts

Credit Union

Tuition Reimbursement

Counseling & Support

Growth Opportunities

Parking

Shoe Credit

Team Lunches

Guest Survey Bonus

Birthday Cards

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to assist Owners and guests with villa check-ins, amenities, and local activities to create memorable vacation experiences.

The role emphasizes guest satisfaction, cross-department collaboration, and adherence to company standards. The position supports varying shifts, weekends, and holidays in a welcoming, professional environment.

Qualifications

• Flexible availability including weekends and holidays.
• Lift up to 25 lbs and stand for extended periods.
• Background and drug screening may be required.

Responsibilities

• Check guests into villas and explain amenities, hours of operations, and local activities.
• Listen and respond to guests' questions or requests and coordinate with other departments to resolve issues.
• Explain room features and how to use keys, ice/vending areas, etc.
• Follow up to ensure requests are met to guests' satisfaction.
• Answer phone calls and route to appropriate departments.
• Assist with bellman and runner duties as needed.

Job description

Hourly Rate: $18.60

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site parking

• Work shoe credit through Shoes for Crews twice a year

• Monthly and/or quarterly team lunches

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

• Birthday Cards

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.