Lead Dispatcher: Fast-Paced Logistics & Customer Care

SRM Concrete; Saginaw (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid holidays

401k match

PTO

Job summary

SRM Concrete is seeking a proactive Central Dispatch leader to connect customers, drivers, and plants ensuring timely, accurate concrete deliveries. You will play a pivotal role in maintaining service excellence and safety while leading a team in a fast-paced environment.

Join a values-driven company that emphasizes teamwork, growth, and a commitment to safety. Your ability to communicate clearly and coordinate across departments will be essential in delivering exceptional customer experiences

Qualifications

• Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eagerness to learn are most important.
• Proven ability to multitask in a fast-paced environment with competing priorities.
• Strong communication and teamwork skills; leadership experience a plus.

Responsibilities

• Answer incoming calls and communications to meet customer needs with urgency and care.
• Coordinate with plant managers, drivers, and sales teams to ensure timely deliveries.
• Set professional standards and lead by example within the Central Dispatch team.
• Monitor performance metrics and contribute to process improvements for efficiency.
• Address customer inquiries and resolve delivery or quality issues; turn problems into opportunities.

Skills

Multitasking

Customer service

Communication

Leadership

Safety awareness

MS Office

Dispatch software

Tools

Dispatch software

MS Office

Job description

SRM Concrete is seeking a proactive Central Dispatch leader to connect customers, drivers, and plants ensuring timely, accurate concrete deliveries. You will play a pivotal role in maintaining service excellence and safety while leading a team in a fast-paced environment.

Join a values-driven company that emphasizes teamwork, growth, and a commitment to safety. Your ability to communicate clearly and coordinate across departments will be essential in delivering exceptional customer experiences