Central Dispatch Lead — Fast-Paced Customer Service

SRM Concrete; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Paid holidays

PTO/vacation

401k with $100 weekly match

Family days

Job summary

SRM Concrete in Atlanta is seeking a service‑driven Central Dispatch professional to connect customers, drivers, and plants and ensure on‑time concrete deliveries. You will thrive in a fast‑paced office, coordinating schedules, allocating resources, and maintaining a high standard of customer service.

The ideal candidate demonstrates strong communication, multitasking, safety awareness, and a collaborative mindset.

Qualifications

• Must have strong customer service orientation and problem-solving skills.
• Ability to multitask and manage multiple orders with urgency.
• Excellent communication and interpersonal skills.
• Leadership experience or ability to lead a team.
• Willingness to learn SRM systems and safety protocols.

Responsibilities

• Answer calls and communications to meet customer needs with urgency.
• Coordinate with plants, drivers, and sales to ensure timely deliveries.
• Set standards for professionalism within the dispatch team.
• Monitor performance metrics and drive process improvements.
• Address customer inquiries and resolve delivery or quality issues.
• Foster collaboration with customers and SRM teammates.
• Uphold safety regulations and company policies.
• Participate in team meetings and contribute to planning.

Skills

Multitasking

Customer service

Communication

Leadership

Microsoft Office

Dispatch software

Problem solving

Safety awareness

Tools

Microsoft Office

Dispatch software

Job description

SRM Concrete in Atlanta is seeking a service‑driven Central Dispatch professional to connect customers, drivers, and plants and ensure on‑time concrete deliveries. You will thrive in a fast‑paced office, coordinating schedules, allocating resources, and maintaining a high standard of customer service.

The ideal candidate demonstrates strong communication, multitasking, safety awareness, and a collaborative mindset.