Central Dispatch Lead: Fast-Paced Logistics & Service

Smyrna Ready Mix, LLC; Euless (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Growth & Advancement

Impact

Competitive Pay

Exceptional Benefits

Team Culture

Job summary

SRM Concrete in Texas seeks a Central Dispatch leader to connect customers, drivers, and plants for timely, accurate concrete deliveries. You will juggle orders and schedules, coordinating with plant managers, drivers, and sales teams to uphold service standards.

In this fast-paced role, you’ll lead by example, monitor performance metrics, and drive improvements while maintaining safety and teamwork across locations.

Qualifications

• Proven ability to multitask in a fast-paced, customer-focused environment.
• Strong customer service mindset with clear communication.
• Leadership experience and a collaborative team approach.
• Willingness to learn and adapt to dispatch and logistics systems.

Responsibilities

• Answer incoming calls and communications, ensuring customer needs are met with urgency.
• Juggle multiple orders and schedules, coordinating with plants, drivers, and sales teams.
• Set the standard for professionalism and service within the Central Dispatch team.
• Monitor performance metrics and help implement efficiency improvements.
• Manage customer inquiries and address delivery or quality issues promptly.

Skills

Multitasking

Customer service

Communication

Leadership

Team collaboration

Analytical thinking

Safety orientation

Willingness to learn

Tools

Microsoft Office

Dispatch software

Logistics software

Job description

SRM Concrete in Texas seeks a Central Dispatch leader to connect customers, drivers, and plants for timely, accurate concrete deliveries. You will juggle orders and schedules, coordinating with plant managers, drivers, and sales teams to uphold service standards.

In this fast-paced role, you’ll lead by example, monitor performance metrics, and drive improvements while maintaining safety and teamwork across locations.