Dispatch Lead: Fast-Paced, Customer‑Focused Logistics

Smyrna Ready Mix, LLC; Knoxville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Growth & advancement

Competitive pay

Excellent benefits

Team culture

Job summary

SRM Concrete is seeking a proactive Central Dispatch team member to connect customers, drivers, and plants and ensure timely deliveries. This role rewards accuracy, clear communication, and a service-first mindset in a fast-paced office.

You'll lead by example, coordinate multiple orders, monitor metrics, and help implement improvements while upholding safety and quality in every load. Join a family-owned company focused on excellence and teamwork.

Qualifications

• Proven multitasking ability in a fast-paced, customer-focused environment.
• Strong communication and interpersonal skills; builds trust with customers and teammates.
• Leadership experience with a collaborative, team-first mindset.
• Willingness to learn new systems and technology; dispatch/logistics software is a plus.

Responsibilities

• Answer incoming calls and communications, ensuring every customer's needs are met with urgency and care.
• Coordinate with plant managers, drivers, and sales teams to guarantee timely, accurate deliveries.
• Set the standard for professionalism and service within the Central Dispatch team.
• Monitor performance metrics and implement improvements for smoother operations.
• Resolve customer inquiries and delivery or quality issues, turning problems into opportunities.
• Foster collaboration with customers, suppliers, and SRM team members.
• Uphold safety regulations and company policies in daily activities.
• Participate in team meetings and contribute to continuous process enhancements.

Skills

Multitasking

Customer service

Communication

Team leadership

MS Office

Dispatch software

Tools

Dispatch software

Job description

SRM Concrete is seeking a proactive Central Dispatch team member to connect customers, drivers, and plants and ensure timely deliveries. This role rewards accuracy, clear communication, and a service-first mindset in a fast-paced office.

You'll lead by example, coordinate multiple orders, monitor metrics, and help implement improvements while upholding safety and quality in every load. Join a family-owned company focused on excellence and teamwork.