Central Dispatch Leader: Customer-Driven Logistics

Smyrna Ready Mix, LLC; Big Spring (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Benefits

401k matching

Paid holidays

PTO/vacation

Family days

Job summary

SRM Concrete is seeking a centralized dispatch professional to connect customers, drivers, and plants, ensuring timely and accurate concrete deliveries. You will drive exceptional service, multitask across orders, and coordinate with multiple teams in a fast-paced environment.

The role emphasizes leadership, strong communication, and a commitment to safety while supporting continuous process improvements and operational excellence in the Central Dispatch team.

Qualifications

• Proven ability to multitask in a fast-paced, customer-focused environment.
• Strong communication and interpersonal skills for teamwork and service.
• Leadership experience and a collaborative mindset; comfortable guiding others.

Responsibilities

• Answer incoming calls and communications to meet customers' needs with urgency and care.
• Coordinate with plant managers, drivers, and sales teams to guarantee timely deliveries.
• Set the standard for professionalism and service within the Central Dispatch team.

Skills

Multitasking

Customer service

Communication

Leadership

Safety awareness

Analytical thinking

Problem solving

Microsoft Office

Dispatch software

Tools

Microsoft Office

Dispatch/logistics software

Job description

SRM Concrete is seeking a centralized dispatch professional to connect customers, drivers, and plants, ensuring timely and accurate concrete deliveries. You will drive exceptional service, multitask across orders, and coordinate with multiple teams in a fast-paced environment.

The role emphasizes leadership, strong communication, and a commitment to safety while supporting continuous process improvements and operational excellence in the Central Dispatch team.