Central Dispatch Leader - Customer Service & Efficiency

Smyrna Ready Mix LLC; Panama City (FL); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Bonuses

401k with weekly match

Low-cost medical, dental, vision

Paid holidays and PTO

Zusammenfassung

SRM Concrete (Smyrna Ready Mix) is seeking a Central Dispatch professional to connect customers, drivers, and plants and ensure timely, accurate concrete deliveries. This role emphasizes multitasking, communication, and customer service in a fast-paced environment.

You will lead by example within a collaborative team, monitor performance, and participate in continuous improvement initiatives to keep operations running smoothly and safely.

Qualifikationen

• Proven ability to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.
• Leadership experience and a collaborative, team-first mindset.

Aufgaben

• Answer incoming calls and communications, ensuring customer needs are met with urgency and care.
• Coordinate orders, schedules, and priorities with plant managers, drivers, and sales teams.
• Lead by example in professionalism and teamwork within the Central Dispatch team.
• Monitor performance metrics and contribute to process improvements for efficiency.
• Resolve customer inquiries and delivery or quality issues and turn problems into opportunities.
• Foster collaboration with customers, suppliers, and SRM team members for seamless communication.
• Uphold safety regulations and company policies to maintain a safe work environment.

Kenntnisse

Multitasking

Customer service

Communication

Leadership

Problem solving

MS Office

Dispatch software

Tools

Dispatch software

Microsoft Office

Jobbeschreibung

SRM Concrete (Smyrna Ready Mix) is seeking a Central Dispatch professional to connect customers, drivers, and plants and ensure timely, accurate concrete deliveries. This role emphasizes multitasking, communication, and customer service in a fast-paced environment.

You will lead by example within a collaborative team, monitor performance, and participate in continuous improvement initiatives to keep operations running smoothly and safely.