Central Dispatch Lead: Customer-Driven Concrete Logistics

Smyrna Ready Mix, LLC; Terrell (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Growth opportunities

Excellent benefits

401k with weekly match

Paid holidays & PTO

Job summary

SRM Concrete is seeking a Central Dispatch leader to connect customers, drivers, and plants for timely concrete deliveries. You will manage multiple orders with urgency and care, guiding the dispatch team through daily challenges and process improvements in a fast-paced environment.

The role emphasizes strong communication, teamwork, and safety, with opportunities for growth and advancement within a values-driven, family-owned company.

Qualifications

• Multitask in a fast-paced, customer-focused environment.
• Deliver outstanding customer service in every interaction.
• Strong communication and interpersonal skills; build trust with customers and teammates.
• Leadership experience and a collaborative, team-first mindset.
• Quick to learn new systems and technology; proficiency with dispatch/logistics tools is a plus.
• Analytical thinker who embraces challenges and seeks improvements.
• Commitment to safety, quality, and operational excellence.
• Experience in dispatch, logistics, or customer service is helpful, but attitude and eagerness to learn matter most.

Responsibilities

• Champion customer service: Answer incoming calls and communications, always going the extra mile.
• Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Skills

Multitasking

Customer service

Communication

Leadership

Problem solving

Learn new systems

Safety-minded

Tools

Microsoft Office

Dispatch/logistics software

Job description

SRM Concrete is seeking a Central Dispatch leader to connect customers, drivers, and plants for timely concrete deliveries. You will manage multiple orders with urgency and care, guiding the dispatch team through daily challenges and process improvements in a fast-paced environment.

The role emphasizes strong communication, teamwork, and safety, with opportunities for growth and advancement within a values-driven, family-owned company.