Central Dispatch Lead - Customer-Focused Ops

SRM Concrete; Panama City (FL); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Compensation

Overtime opportunities

Annual raises

Bonuses

Low-cost medical

Dental

Vision

Disability insurance

Life insurance

Paid holidays

PTO/vacation

401k with $100 weekly match

Family days

Descrizione del lavoro

SRM Concrete is seeking a Central Dispatch leader to connect customers, drivers, and plants, ensuring timely and accurate concrete deliveries. You will drive service excellence in a fast-paced environment and lead by example in professionalism and teamwork.

Join a values-driven company focused on safety, quality, and continuous improvement, offering growth opportunities, competitive pay, and comprehensive benefits.

Competenze

• Multitasking in a fast-paced environment
• Strong customer-service mindset
• Clear communication and teamwork
• Leadership experience or potential
• Ability to learn new systems quickly
• Commitment to safety and quality
• Positive attitude and willingness to learn

Mansioni

• Answer incoming calls and communications to meet customer needs with urgency and care.
• Coordinate with plant managers, drivers, and sales teams to guarantee timely deliveries.
• Set professional standards within the Central Dispatch team.
• Monitor performance metrics and identify process improvements.
• Resolve customer inquiries and delivery/quality issues.
• Build relationships with customers, suppliers, and SRM team members.
• Uphold safety regulations and company policies.
• Participate in team meetings and contribute to planning and improvements.

Descrizione del lavoro

SRM Concrete is seeking a Central Dispatch leader to connect customers, drivers, and plants, ensuring timely and accurate concrete deliveries. You will drive service excellence in a fast-paced environment and lead by example in professionalism and teamwork.

Join a values-driven company focused on safety, quality, and continuous improvement, offering growth opportunities, competitive pay, and comprehensive benefits.