Lead Director, Digital Identity Engineering

CVS Health; Idaho; Hybrid; USD 144,000 - 288,000; Full time

Job summary

CVS Health Digital seeks a Lead Director – Digital Engineering focusing on Customer Identity. You will guide strategy, modernization, and delivery of identity platforms used across Health100, Caremark, Retail, and digital experiences.

You will mentor engineers, partner with Product, Security, and Architecture, and drive scalable, secure, cloud-native solutions while delivering measurable business outcomes.

Qualifications

• 10+ years of professional experience in Software Engineering, Platform Engineering, Identity & Access Management, or related technology disciplines
• 7+ years of people leadership experience, including leadership of engineering managers and senior managers
• years of experience defining and executing technology strategy, roadmaps, and multi-year modernization initiatives
• 5+ years of experience driving cloud-native transformation, API-first architectures, and platform engineering practices
• Strong understanding of Customer Identity and Access Management (CIAM), authentication, authorization, customer profile services, and identity security principles
• Proven experience managing budgets, vendor partnerships, workforce planning, and technology investment decisions
• Demonstrated success delivering critical technology platforms with accountability for availability, scalability, security, and operational excellence
• Experience leveraging AI and automation to improve engineering productivity, operational efficiency, and customer experience

Responsibilities

• Lead a multi-team engineering organization responsible for authentication services, profile management, identity integrations, and platform operations
• Drive the evolution of identity capabilities toward a scalable, cloud-native, API-first architecture while ensuring secure, seamless, and reliable customer experiences
• Drive AI enabled transformations and execution strategies
• Identify and manage risks, engage teams to drive towards resolution
• Identify and manage cross-workstream technical dependencies
• End-to-End Program Plan and timely tracking and reporting
• Manage program level status reporting and communication to stakeholders
• Define, measure and track metrics and KPIS to measure success and Business Outcomes for the FS merchandizing portfolio
• Build and cultivate strong relationships with Business, Product and Technology partners and vendors to support the delivery roadmap

Skills

Software Engineering

Platform Engineering

Identity & Access Management

People Leadership

Cloud-native Transformation

API-first Architectures

CIAM

Budget & Vendor Management

Security & Operational Excellence

AI & Automation

Education

Bachelor’s degree or equivalent experience

Tools

Okta

Auth0

Ping Identity

ForgeRock

Microsoft Entra

Job description

CVS Health Digital seeks a Lead Director – Digital Engineering focusing on Customer Identity. You will guide strategy, modernization, and delivery of identity platforms used across Health100, Caremark, Retail, and digital experiences.

You will mentor engineers, partner with Product, Security, and Architecture, and drive scalable, secure, cloud-native solutions while delivering measurable business outcomes.