Lead Direct Store Operations & Training

The GIANT Company; Parkesburg (Chester County); On-site; USD 60,000 - 85,000; Full time

Job summary

The GIANT Company in Parkesburg, PA is seeking an enthusiastic Store Manager to lead daily operations and deliver outstanding customer service across GIANT Direct.

You will train staff, oversee scheduling and supplies, and work with department leadership to resolve issues, ensuring a safe and inclusive environment for teammates and shoppers.

Join a team that values care, collaboration, and community impact while driving store success and customer satisfaction.

Qualifications

• Meets minimum age requirements (based on state regulations).
• Must be authorized to work in the U.S.
• Able to communicate company policies and safety regulations to complete duties.
• Must meet ergonomic and physical requirements with or without accommodation.
• Must meet company performance standards including regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Problem solver who is willing to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems required to perform job functions.

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

Skills

Customer service

Communication

Team leadership

Problem solving

Computer literacy

Job description

The GIANT Company in Parkesburg, PA is seeking an enthusiastic Store Manager to lead daily operations and deliver outstanding customer service across GIANT Direct.

You will train staff, oversee scheduling and supplies, and work with department leadership to resolve issues, ensuring a safe and inclusive environment for teammates and shoppers.

Join a team that values care, collaboration, and community impact while driving store success and customer satisfaction.