Lead Direct Shopper & Training Supervisor

The GIANT Company; Lionville (PA); On-site; USD 52,000 - 72,000; Full time

Job summary

The GIANT Company in Lionville, PA is hiring to enhance customer service and train GIANT Direct Shoppers. This role emphasizes leading a team, ensuring smooth GIANT Direct operations, and maintaining positive, inclusive store environments.

You’ll train staff, manage schedules, and uphold company standards while supporting customers and store operations. Ideal candidates bring strong interpersonal skills, reliability, and a willingness to learn and adapt within a fast-paced retail setting.

Qualifications

• Meets minimum age requirements (based on state regulations).
• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner.
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.

Responsibilities

• Promotes positive customer engagement through customer service.
• Fosters a positive and inclusive work environment.
• Responsible for all training, reports, paperwork, ordering of supplies/equipment, and scheduling.
• Competent and efficient in all roles of the GIANT Direct process.
• Manages GIANT Direct operations in accordance with standard practices of the department.
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service.
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement.
• Works with store and department management to provide feedback and address operational issues.
• Handles customer questions, comments, and complaints.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Problem solving

Computer literacy

Team leadership

Attendance reliability

Job description

The GIANT Company in Lionville, PA is hiring to enhance customer service and train GIANT Direct Shoppers. This role emphasizes leading a team, ensuring smooth GIANT Direct operations, and maintaining positive, inclusive store environments.

You’ll train staff, manage schedules, and uphold company standards while supporting customers and store operations. Ideal candidates bring strong interpersonal skills, reliability, and a willingness to learn and adapt within a fast-paced retail setting.