Lead Customer Service & Print Production Specialist

FedEx Group; Ann Arbor (MI); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

FedEx Office in Ann Arbor is seeking a Lead Consultant who guides store operations and delivers a superior customer experience. You will process customer orders, provide pricing, coordinate production, and supervise team members on shift while ensuring timely delivery of services and accuracy of all paperwork.

You will lead digital imaging and large format jobs, manage shipping related activities, and act as a liaison between customers and staff to resolve issues and improve efficiency.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to deliver friendly, expert service.
• Manages production flow to ensure on-time completion of orders.
• Takes orders, provides pricing information, and recommends FedEx Office products.
• Leads digital imaging and handles color/black-and-white production.
• Coordinates shipping related services and customer pickups.
• Operates the POS and completes required financial paperwork.

Skills

Customer service

Communication

Team leadership

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office in Ann Arbor is seeking a Lead Consultant who guides store operations and delivers a superior customer experience. You will process customer orders, provide pricing, coordinate production, and supervise team members on shift while ensuring timely delivery of services and accuracy of all paperwork.

You will lead digital imaging and large format jobs, manage shipping related activities, and act as a liaison between customers and staff to resolve issues and improve efficiency.