Lead Customer Experience & Production Specialist

FedEx Office and Print Services; Torch of Friendship (FL); On-site; USD 38,000 - 58,000; Full time

Job summary

FedEx Office in Florida is seeking a Lead Consultant who blends print, signs & graphics, and shipping expertise with a commitment to exceptional customer service. You will manage complex orders, coordinate store activities, and guide customers through pricing and product selections to deliver top-tier solutions.

In this role you may mentor team members, oversee production workflows, operate POS transactions, and ensure quality throughout the production cycle while maintaining strong

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Coordinates pick-up and delivery of customer orders and may provide leadership to team members on an assigned shift.
• Operates the POS terminal (POS), handles financial transactions and related paperwork.

Skills

Excellent verbal and written commu­n

Customer service

Leadership ability

Education

High school diploma or equivalent

Tools

POS system

Inventory management

Job description

FedEx Office in Florida is seeking a Lead Consultant who blends print, signs & graphics, and shipping expertise with a commitment to exceptional customer service. You will manage complex orders, coordinate store activities, and guide customers through pricing and product selections to deliver top-tier solutions.

In this role you may mentor team members, oversee production workflows, operate POS transactions, and ensure quality throughout the production cycle while maintaining strong