Retail Printing & Shipping Specialist

FedEx Group; Ann Arbor (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

FedEx Office in Ann Arbor, MI is seeking a Store Consultant to deliver a positive customer experience by applying consultative sales and product knowledge across printing, signs & graphics, and shipping. You will take orders, provide pricing, and manage store operations including equipment and production queues.

The role requires high school diploma, 6+ months of experience, and excellent communication skills, with adherence to company procedures and policies.

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Job description

FedEx Office in Ann Arbor, MI is seeking a Store Consultant to deliver a positive customer experience by applying consultative sales and product knowledge across printing, signs & graphics, and shipping. You will take orders, provide pricing, and manage store operations including equipment and production queues.

The role requires high school diploma, 6+ months of experience, and excellent communication skills, with adherence to company procedures and policies.