Lead Customer Service & Print Production Advisor

FedEx Group; Lowes Grove (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to deliver exceptional customer service while coordinating production and shipping services. You will handle orders, advise on FedEx Office products, and oversee digital imaging and large jobs from setup to completion.

The role requires strong communication, leadership when needed, and the ability to maintain production quality under tight deadlines. This is a full-time, on-site position at a FedEx Office location.

Qualifications

• Requires high school diploma or equivalent.
• At least 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, provides pricing information, and recommends FedEx Office products and services.
• Leads digital imaging, scheduling and running production on full-service orders including finishing services.
• Sets up complex orders and performs multiple tasks simultaneously.
• Coordinates pick-up and delivery of customer orders.

Skills

2+ years experience

Excellent verbal and written comms

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant to deliver exceptional customer service while coordinating production and shipping services. You will handle orders, advise on FedEx Office products, and oversee digital imaging and large jobs from setup to completion.

The role requires strong communication, leadership when needed, and the ability to maintain production quality under tight deadlines. This is a full-time, on-site position at a FedEx Office location.