Lead Retail Customer Service & Production Specialist

FedEx Office; Ann Arbor (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

FedEx Office in Ann Arbor seeks a Lead Consultant to manage customer orders, coordinate store activities, and drive quality production while delivering consultative service. You will guide pricing, recommend products, and oversee complex orders with leadership support.

The role emphasizes cross-functional responsibilities, training team members, and maintaining strong communication across shifts to ensure smooth operations and exceptional customer experience.

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.

Skills

Excellent verbal communication

Excellent written communication

Customer service

Leadership on shift

Education

High school diploma or equivalent education

Job description

FedEx Office in Ann Arbor seeks a Lead Consultant to manage customer orders, coordinate store activities, and drive quality production while delivering consultative service. You will guide pricing, recommend products, and oversee complex orders with leadership support.

The role emphasizes cross-functional responsibilities, training team members, and maintaining strong communication across shifts to ensure smooth operations and exceptional customer experience.