Lead Retail Customer Experience & Production Specialist

FedEx Office and Print Services; Detroit (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office and Print Services in Detroit, MI is seeking a Lead Consultant who handles print, signs & graphics, and shipping with a strong customer focus. You will take orders, price items, upsell FedEx Office products, and oversee production to ensure on-time delivery.

You may lead a shift, train team members, and coordinate shipping logistics while maintaining quality standards. Excellent communication skills and the ability to manage multiple tasks in a fast-paced environment are essential.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running production on orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift; assists in training.

Skills

Excellent verbal and written comms

Education

High school diploma or equivalent

Job description

FedEx Office and Print Services in Detroit, MI is seeking a Lead Consultant who handles print, signs & graphics, and shipping with a strong customer focus. You will take orders, price items, upsell FedEx Office products, and oversee production to ensure on-time delivery.

You may lead a shift, train team members, and coordinate shipping logistics while maintaining quality standards. Excellent communication skills and the ability to manage multiple tasks in a fast-paced environment are essential.