Lead Retail Customer & Print Production Specialist

FedEx Office and Print Services; Chicago (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

FedEx Office in Chicago is seeking a Lead Consultant to deliver high-quality customer service while managing print, signs & graphics, and shipping workflows. You will take orders, provide pricing, guide customers on FedEx Office products, and oversee complex production jobs end-to-end.

The role requires strong communication, the ability to lead a team on a shift, and hands-on experience with production equipment.

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Ensures communication among shifts.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.

Skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

FedEx Office in Chicago is seeking a Lead Consultant to deliver high-quality customer service while managing print, signs & graphics, and shipping workflows. You will take orders, provide pricing, guide customers on FedEx Office products, and oversee complex production jobs end-to-end.

The role requires strong communication, the ability to lead a team on a shift, and hands-on experience with production equipment.