Lead Retail Printing & Service Specialist

FedEx Office and Print Services; Ann Arbor (MI); On-site; USD 38,000 - 62,000; Full time

Job summary

FedEx Office and Print Services in Ann Arbor is seeking a Lead Consultant to manage customer orders, provide pricing information, and recommend FedEx Office products and services while maintaining superior customer experience.

You will lead production processes, supervise digital imaging and finishing, coordinate shipments, and provide shift leadership and training to team members, ensuring quality from start to finish.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Takes customer orders and provides pricing information.
• Manages production flow and ensures on-time completion.
• Recommends FedEx Office products and services to customers.
• Operates POS and handles financial transactions.
• Leads and trains store team members on assigned shifts.
• Coordinates pick-up and delivery of orders.
• Ensures quality during and after production processes.
• Assists in coordinating shipping-related services.

Skills

Consultative selling

Customer service

Team leadership

Production coordination

Communication

Education

High school diploma or equivalent

Job description

FedEx Office and Print Services in Ann Arbor is seeking a Lead Consultant to manage customer orders, provide pricing information, and recommend FedEx Office products and services while maintaining superior customer experience.

You will lead production processes, supervise digital imaging and finishing, coordinate shipments, and provide shift leadership and training to team members, ensuring quality from start to finish.