Lead Customer Service & Production Specialist

FedEx Group; Boca Raton (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

FedEx Office in Boca Raton, FL is seeking a Lead Consultant who will handle customer orders, pricing, and complex print/shipping jobs while guiding store activities and ensuring a high level of service.

The role emphasizes consultative selling, production flow management, and coordination of shipping services, with potential leadership responsibilities on an assigned shift and training support for team members.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Coordinates pick-up and delivery of customer orders

Skills

Excellent verbal and written沟通 skills

Education

High school diploma or equivalent

Job description

FedEx Office in Boca Raton, FL is seeking a Lead Consultant who will handle customer orders, pricing, and complex print/shipping jobs while guiding store activities and ensuring a high level of service.

The role emphasizes consultative selling, production flow management, and coordination of shipping services, with potential leadership responsibilities on an assigned shift and training support for team members.