Lead Retail Customer Experience & Production Specialist

FedEx Logistics; Oak Lawn (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant who excels in print, signs & graphics, and shipping to deliver an exceptional customer experience. You will take orders, quote pricing, coordinate store activities, and supervise production workflows while applying consultative selling to recommend solutions.

With leadership direction, you may guide junior staff, resolve escalated issues, and ensure quality across all production steps, maintaining smooth communication between shifts and departments.

Qualifications

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership

Job description

FedEx Office is seeking a Lead Consultant who excels in print, signs & graphics, and shipping to deliver an exceptional customer experience. You will take orders, quote pricing, coordinate store activities, and supervise production workflows while applying consultative selling to recommend solutions.

With leadership direction, you may guide junior staff, resolve escalated issues, and ensure quality across all production steps, maintaining smooth communication between shifts and departments.