Lead Retail Customer Experience & Production Specialist

FedEx Office and Print Services; Camarillo (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

FedEx Office and Print Services is seeking a Lead Consultant to drive a positive customer experience across print, signs, graphics, and shipping. You will take orders, provide pricing, and guide customers to the best FedEx Office solutions while managing complex production orders and coordinating store activities.

In this role you may supervise a team on a shift, train colleagues, and ensure quality throughout the production and shipping processes, with an emphasis on fast, accurate service in a

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling, and recommends FedEx Office products and services.
• Coordinates shipping related services, packaging, and inventory of shipping supplies.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

2+ years of specialized experience

Job description

FedEx Office and Print Services is seeking a Lead Consultant to drive a positive customer experience across print, signs, graphics, and shipping. You will take orders, provide pricing, and guide customers to the best FedEx Office solutions while managing complex production orders and coordinating store activities.

In this role you may supervise a team on a shift, train colleagues, and ensure quality throughout the production and shipping processes, with an emphasis on fast, accurate service in a