Lead Store Consultant: Customer Experience & Production

FedEx Office; Naples (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office in Naples, FL seeks a Lead Consultant to deliver a positive customer experience across print, signs & graphics, and shipping. You will take orders, provide pricing, coordinate store activities, and guide complex jobs with advanced production knowledge.

You may lead shifts, train staff, manage production flow for on-time delivery, operate the POS, and uphold SOPs and safety policies in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• Assists in the training of store team members.

Skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

FedEx Office in Naples, FL seeks a Lead Consultant to deliver a positive customer experience across print, signs & graphics, and shipping. You will take orders, provide pricing, coordinate store activities, and guide complex jobs with advanced production knowledge.

You may lead shifts, train staff, manage production flow for on-time delivery, operate the POS, and uphold SOPs and safety policies in a fast-paced environment.