Lead CSR/Teller — Elevate Customer Experience

Fifth Third; Napier Township (PA); On-site; USD 32,000 - 48,000; Full time

Job summary

Fifth Third Bank seeks a Lead CSR/Teller for the Napier/Benton Harbor area to deliver top-tier customer service and support daily operations. You will handle cash with care, follow bank policies, and refer customers to bankers for consultative discussions.

This full-time role emphasizes integrity, teamwork, and service excellence. Responsibilities include assisting in training new staff, ensuring timely communication, and maintaining confidential customer information while adhering to risk

Qualifications

• High school diploma or GED required.
• Extensive cash handling and retail policy knowledge.
• Ability to interact confidently with the public and act with integrity.
• Strong judgment, problem solving, and decision-making.
• Leadership and teamwork to support colleagues and customers.

Responsibilities

• Provide excellent customer service and refer to appropriate partners.
• Collaborate with the Financial Center Manager on monthly tasks.
• Maintain accurate cash counts and balances per policy.
• Assist in training new Customer Service Representatives.
• Refer customers for consultative conversations with Bankers.

Skills

Cash handling

Customer service

Public interaction

Judgment

Leadership

Teamwork

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank seeks a Lead CSR/Teller for the Napier/Benton Harbor area to deliver top-tier customer service and support daily operations. You will handle cash with care, follow bank policies, and refer customers to bankers for consultative discussions.

This full-time role emphasizes integrity, teamwork, and service excellence. Responsibilities include assisting in training new staff, ensuring timely communication, and maintaining confidential customer information while adhering to risk