Lead CSR & Teller — Flexible Scheduling & Impact

Fifth Third Bank, N.A.; Chicago (IL); On-site; USD 44,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

Total Rewards

Job summary

Fifth Third Bank, N.A. in Chicago, IL is seeking a Lead CSR / Teller to deliver exceptional customer service and support daily operations. You will deepen relationships, process transactions, and refer customers to bankers for tailored financial solutions.

The role requires maintaining confidentiality, applying bank policies, and training new staff while collaborating with the Financial Center Manager to ensure accurate cash handling and reliable service.

Qualifications

• High school diploma or GED required.
• Experience handling cash and customer interactions.
• Knowledge of retail banking policies and procedures.
• Strong communication, judgment and problem-solving.
• Flexible scheduling and ability to work in a team.

Responsibilities

• Deepen relationships by listening to customer needs and guiding them to fulfill financial needs.
• Provide follow up to customer questions and resolve issues.
• Maintain confidentiality and ethical conduct with customer information.
• Collaborate with Financial Center Manager to ensure monthly cash counts.
• Refer customers to Bankers and business partners for consultative discussions.
• Assist in training newly hired Customer Service Representatives.
• Perform daily office duties to ensure efficient operations.

Skills

Cash handling

Customer service

Policy knowledge

Public interaction

Scheduling flexibility

Leadership

Education

High school diploma or GED

Job description

Fifth Third Bank, N.A. in Chicago, IL is seeking a Lead CSR / Teller to deliver exceptional customer service and support daily operations. You will deepen relationships, process transactions, and refer customers to bankers for tailored financial solutions.

The role requires maintaining confidentiality, applying bank policies, and training new staff while collaborating with the Financial Center Manager to ensure accurate cash handling and reliable service.