Lead CSR & Teller — Elevate Customer Experience

Fifth Third Bank; Chicago (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Calumet City, Illinois is seeking a Lead CSR/Teller to deliver exceptional customer service, guide customers to solutions, and mentor teammates. The role emphasizes trust, policy adherence, and risk awareness.

The base pay ranges from 43,680 to 67,700 USD annually, reflecting experience and location, with comprehensive benefits and growth opportunities within the bank.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Strong knowledge of retail policies and procedures.
• Ability to interact comfortably with the public.
• Ability to take initiative and exercise sound judgment.

Responsibilities

• Provide excellent customer service and refer customers for consultative conversations.
• Handle referrals to bankers and business partners for needs analysis.
• Perform daily office duties and maintain accurate balancing records.
• Assist in training newly hired Customer Service Representatives.

Skills

Cash handling

Retail policies

Public interaction

Initiative

Leadership

Problem resolution

Ethical behavior

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in Calumet City, Illinois is seeking a Lead CSR/Teller to deliver exceptional customer service, guide customers to solutions, and mentor teammates. The role emphasizes trust, policy adherence, and risk awareness.

The base pay ranges from 43,680 to 67,700 USD annually, reflecting experience and location, with comprehensive benefits and growth opportunities within the bank.