Senior CSR & Teller - Lead Customer Experience

Fifth Third Bank, N.A.; Chicago (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank, National Association in Chicago, IL is seeking a Lead CSR/Teller to deliver exceptional customer service and support daily branch operations. This full-time role focuses on deepening customer relationships, handling cash accurately, and guiding customers to appropriate banking solutions.

You will work with the Financial Center Manager, maintain balancing records, process referrals, and help train new CSR staff, all while upholding bank policies and ethical standards.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and customer service preferred.
• Knowledge of retail policies and procedures essential.
• Ability to interact confidently with the public and take initiative.

Responsibilities

• Provide excellent customer service and refer customers as needed.
• Collaborate with manager to complete monthly cash counts.
• Maintain accurate balancing records and report outages.
• Follow bank policies and procedures consistently.
• Assist in training new Customer Service Representatives.

Skills

Cash handling

Customer service

Retail policies

Public interaction

Initiative

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank, National Association in Chicago, IL is seeking a Lead CSR/Teller to deliver exceptional customer service and support daily branch operations. This full-time role focuses on deepening customer relationships, handling cash accurately, and guiding customers to appropriate banking solutions.

You will work with the Financial Center Manager, maintain balancing records, process referrals, and help train new CSR staff, all while upholding bank policies and ethical standards.