Lead CSR/Teller: Elevate Customer Experience & Operations

Fifth Third; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to deliver exceptional customer service, deepen relationships, and guide clients to the right financial solutions. You will work with bankers and the Financial Center Manager to ensure accurate cash handling and compliant operations.

The role requires leadership, sound judgment, and the ability to train new staff while upholding the bank's values and risk policies. Flexibility in scheduling is needed.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and daily balancing.
• Knowledge of retail banking policies and procedures.
• Strong customer service and communication skills.
• Ability to lead and train teammates.
• Ability to make sound judgments and resolve issues.
• Demonstrate Fifth Third core values and integrity.
• Flexibility in scheduling to cover branch needs.

Responsibilities

• Provide excellent customer service in all interactions.
• Deepen relationships and refer customers to appropriate partners.
• Assist with monthly cash counts and FCA reporting.
• Maintain a balancing record and ensure policy compliance.
• Train new Customer Service Representatives.
• Refer customers to bankers for consultative conversations.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Leadership

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to deliver exceptional customer service, deepen relationships, and guide clients to the right financial solutions. You will work with bankers and the Financial Center Manager to ensure accurate cash handling and compliant operations.

The role requires leadership, sound judgment, and the ability to train new staff while upholding the bank's values and risk policies. Flexibility in scheduling is needed.