Lead CSR & Teller: Elevate Customer Experience

Fifth Third; Lexington, Northern (KY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Lexington, KY is seeking a Lead CSR/Teller to provide exceptional customer service and support the daily operations of the financial center. You will deepen customer relationships, refer to bankers and partners, and help ensure accurate cash handling and compliance with bank policies.

As a frontline leader, you will train new staff, manage referrals, and uphold the company’s values while delivering a positive experience for customers and colleagues in a fast-paced branch

Qualifications

• High school diploma/GED.
• Work involves extensive cash handling.
• Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Act as a leader and a resource for both customers and platform team.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

Responsibilities

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met.
• Provide follow up to customer questions and find solutions to address issues.
• Be responsive and timely with correspondence to keep lines of communication open and clear.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
• Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
• Partner with Financial Center Manager to gather and report monthly FCA requests.
• Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
• Assist in training newly hired Customer Service Representative

Skills

Cash handling

Customer service

Leadership

Problem solving

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank in Lexington, KY is seeking a Lead CSR/Teller to provide exceptional customer service and support the daily operations of the financial center. You will deepen customer relationships, refer to bankers and partners, and help ensure accurate cash handling and compliance with bank policies.

As a frontline leader, you will train new staff, manage referrals, and uphold the company’s values while delivering a positive experience for customers and colleagues in a fast-paced branch