Senior CSR & Teller Lead — Elevate Customer Experience

Fifth Third; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Banner Elk, NC seeks a Lead CSR/Teller to deliver outstanding customer service and deepen relationships across every interaction. You will handle daily cash operations, refer customers to bankers, and support the team while maintaining high ethical standards and a strong risk mindset.

Join a team that values integrity, collaboration, and accountability as you guide customers toward the right financial solutions and contribute to a seamless banking experience at Fifth Third

Qualifications

• High school diploma/GED required.
• Extensive cash handling experience.
• Strong interpersonal and problem-solving skills.
• Ability to work with minimal supervision.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Assist with daily office responsibilities and cash counts in collaboration with the Financial Center Manager.
• Maintain confidentiality and uphold bank policies and procedures.
• Identify customer needs and refer to bankers for consultative conversations.
• Support training of new staff and ensure smooth operations.

Skills

Cash handling

Customer service

Communication

Leadership

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank in Banner Elk, NC seeks a Lead CSR/Teller to deliver outstanding customer service and deepen relationships across every interaction. You will handle daily cash operations, refer customers to bankers, and support the team while maintaining high ethical standards and a strong risk mindset.

Join a team that values integrity, collaboration, and accountability as you guide customers toward the right financial solutions and contribute to a seamless banking experience at Fifth Third