Lead CSR & Teller — Elevate Customer Experience

Fifth Third Bank; Columbus (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Fifth Third Bank in Columbus, OH is hiring Lead CSR/Teller to deliver exceptional customer service and support daily operations in a busy financial center.

You will deepen customer relationships, handle cash with accuracy, and guide clients to the right financial solutions while upholding bank policies and confidentiality. The role requires strong communication and leadership abilities, with a focus on teamwork and integrity.

Qualifications

• High school diploma or GED required; strong customer service skills.
• Extensive cash handling experience.
• Ability to work with the public and maintain confidentiality.
• Demonstrates sound judgment and problem resolution.
• Adaptable, reliable, and aligned with company values.

Responsibilities

• Deepen relationships by listening to needs and guiding customers to appropriate products.
• Provide follow up to customer questions and address issues promptly.
• Maintain confidential handling of customer information and compliance.
• Collaborate with managers to ensure smooth daily operations.
• Assist in training new CSR staff.

Skills

Customer service excellence

Cash handling

Communication skills

Leadership

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank in Columbus, OH is hiring Lead CSR/Teller to deliver exceptional customer service and support daily operations in a busy financial center.

You will deepen customer relationships, handle cash with accuracy, and guide clients to the right financial solutions while upholding bank policies and confidentiality. The role requires strong communication and leadership abilities, with a focus on teamwork and integrity.