Lead CSR & Teller: Customer Experience Leader

Fifth Third Bank; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Charlotte, NC is seeking a Lead Customer Service Representative / Teller to deliver outstanding service, deepen customer relationships, and guide clients to appropriate solutions. You will balance cash, support daily operations and train new teammates.

This role requires a high school diploma, strong cash handling skills, and the ability to work well with the public while upholding bank policies and risk controls. Join a team focused on integrity and service.

Qualifications

• High school diploma/GED.
• Extensive cash handling experience.
• Ability to work with the public and maintain confidentiality.

Responsibilities

• Provide excellent customer service and refer customers to Bankers and business partners for consultative conversations.
• Assist in daily office operations and cash handling, ensuring accurate balancing and records.
• Train new Customer Service Representatives and support team members.

Job description

Fifth Third Bank in Charlotte, NC is seeking a Lead Customer Service Representative / Teller to deliver outstanding service, deepen customer relationships, and guide clients to appropriate solutions. You will balance cash, support daily operations and train new teammates.

This role requires a high school diploma, strong cash handling skills, and the ability to work well with the public while upholding bank policies and risk controls. Join a team focused on integrity and service.