Lead CSR/Teller — Elevate Customer Experience

Fifth Third; Denver (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller for Waterside Crossing in Denver, NC. The role emphasizes exceptional customer service, referrals to bankers, and teamwork with the Financial Center Manager to maintain daily operations.

The position requires a strong understanding of retail policies, reliable cash handling, and the ability to train new staff. This on-site role offers comprehensive benefits and opportunities for growth within Fifth Third Bank.

Qualifications

• High school diploma or GED required.
• Experience with retail policies and procedures.
• Ability to interact confidently with the public.
• Ability to take initiative and use sound judgment.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners.
• Collaborate with the Financial Center Manager to complete monthly cash counts.
• Handle daily office duties to maintain efficient operations.
• Maintain accurate balancing records and fix outages as needed.
• Train newly hired Customer Service Representatives.

Skills

Cash handling

Customer service

Leadership

Decision making

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller for Waterside Crossing in Denver, NC. The role emphasizes exceptional customer service, referrals to bankers, and teamwork with the Financial Center Manager to maintain daily operations.

The position requires a strong understanding of retail policies, reliable cash handling, and the ability to train new staff. This on-site role offers comprehensive benefits and opportunities for growth within Fifth Third Bank.