Senior CSR and Teller — Customer Experience Leader

Fifth Third Bank; Banner Elk (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Fifth Third Bank is seeking a dedicated Lead CSR/Teller to join our Banner Elk, NC team. You will deliver exceptional customer service, handle cash with accuracy, and collaborate with bankers to identify customer needs and referrals for tailored financial solutions.

Emphasis is on integrity, confidentiality, and teamwork as you support daily operations and guide customers through our Retail products and services, ensuring a positive banking experience for every visitor.

Qualifications

• High school diploma/GED.
• Extensive cash handling.
• Knowledge of retail policies and procedures and the ability to follow established guidelines.

Responsibilities

• Provide excellent customer service and deepen customer relationships.
• Handle cash transactions and maintain accurate balancing records.
• Refer customers to bankers and business partners for consultative discussions.
• Support daily office operations and uphold bank policies and confidentiality.
• Assist in training new Customer Service Representatives.
• Maintain timely and clear communication with customers.

Skills

Customer service

Cash handling

Public interaction

Decision making

Leadership

Time management

Flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a dedicated Lead CSR/Teller to join our Banner Elk, NC team. You will deliver exceptional customer service, handle cash with accuracy, and collaborate with bankers to identify customer needs and referrals for tailored financial solutions.

Emphasis is on integrity, confidentiality, and teamwork as you support daily operations and guide customers through our Retail products and services, ensuring a positive banking experience for every visitor.