Senior CSR & Teller – Customer Experience Leader

Fifth Third; Banner Elk (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Banner Elk, NC is seeking a Lead Customer Service Representative/Teller to provide exceptional customer service, guide customers to the right partners, and support daily office operations. The role demands careful cash handling, adherence to policies, and a proactive attitude to problem solving.

Responsibilities include training new staff, maintaining confidential information, and strengthening customer relationships through thoughtful service.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Deep knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Strong judgement in decision-making and problem resolution.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate business partners for consultative conversations.
• Assist in training new Customer Service Representatives.
• Maintain confidential customer information and follow policies.

Skills

Customer service

Cash handling

Public interaction

Leadership

Judgment & problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank in Banner Elk, NC is seeking a Lead Customer Service Representative/Teller to provide exceptional customer service, guide customers to the right partners, and support daily office operations. The role demands careful cash handling, adherence to policies, and a proactive attitude to problem solving.

Responsibilities include training new staff, maintaining confidential information, and strengthening customer relationships through thoughtful service.