Lead CSR & Teller: Customer Experience Pro

Fifth Third; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to deliver exceptional customer service, deepen relationships, and guide clients to the right bankers for complex needs. You will handle cash and daily office tasks while upholding bank policies and risk controls.

This full-time role requires a high school diploma or GED, strong communication, and the ability to work with the public in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Extensive cash handling and retail banking knowledge.
• Knowledge of retail policies and procedures to operate with minimal supervision.
• Able to interact confidently with the public and uphold dress code.

Responsibilities

• Deliver excellent customer service and refer customers to Bankers for consultative conversations.
• Collaborate with Financial Center Manager to ensure monthly cash counts are completed.
• Maintain a balancing record and correct outages per policy.
• Assist in training newly hired Customer Service Representatives.
• Refer customers to Bankers and business partners for tailored solutions.
• Protect customer confidentiality and uphold ethical conduct.

Skills

Cash handling

Customer service

Communication

Cash register

Education

High school diploma or GED

Job description

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to deliver exceptional customer service, deepen relationships, and guide clients to the right bankers for complex needs. You will handle cash and daily office tasks while upholding bank policies and risk controls.

This full-time role requires a high school diploma or GED, strong communication, and the ability to work with the public in a fast-paced retail environment.